FAQs and Bugs
- Why doen’t the 3270 emulation work?
- Why does following message appears after ending IsisGUI?
- Whats the meaning of following Java messages?
- Why is a safety note shown when starting ISIS?
- How to work with pop-up blockers?
- What can I do in case the Java TM plug-in cannot be installed?
- What is a Java applet?
- Secure connection
- What shall I use for user ID and password during login?
- What may be the reason for an error message appearing after the entry of user ID and password?
- How can I change my password/what must I do when my password has expired?
- What is the reason for the appearance of a host screen after the entry of user ID and password?
- What does the “guest mode” stand for?
- Why does the “guest mode” not provide the requested data?
- To which Internet addresses does the Java Applet respond?
- The Java applet gets started with the text, “Warning: Applet Window” or “Java Applet Window” in the left corner of each window.
- Why can data not be copied into the clipboard?
- What does the safety note signify appearing at the start of the graphical user interface?
- “Sicherheitshinweis ActiveX” (safety note activeX) appears when starting the graphical user interface.
- The program does not start
- Windows are presented in unusual colours
- Information on the usage of currencies
- How to query the costs of past ISIS sessions?
- How to specify queries in a cost-efficient manner?
- Why do table fields sometimes contain the test text “STP” instead of data?
- Why does access take extremely long occasionally?
- Why is my session terminated after a while (timeout)?
- What can I do when the presentation on screen or the printout of online help chapters looks disappointing?
- Is it possible to write alphanumeric Postal code in the Registration form?
Why doen’t the 3270 emulation work?
Because of security problems we deactivated it. Now you only have to use the graphical interface.
Why does following message appears after ending IsisGUI?
To avoid this message please change the standard options for Java:
- Open the Java Control Panel at Systemoptions
- Click at tab „Erweitert“
- Open „Java-Plug-In“
- Remove the mark at „Java-Plug-In der nächsten Generation aktivieren“
- Restart your Browser
Whats the meaning of following Java messages?
During the data-transfer to your computer following messages possibly appears:
Now you have to select „Nein“ to finish the data-transfer.
To avoid following messages please change the standard options for Java. You will find the standards at “system/java”. They look as shown on the following screenshot:
Change the „Sicherheit/Allgemein/… options as you can see below:
Why is a safety note shown when starting ISIS?
Due to technical reasons the safety note looks different sometimes. You still can trust the programm and use ISIS as usual. If you mark the checkbox for „Inhalten dieses Urhebers immer vertrauen“ you will trust for every next session. If you klick on „Ausführen“ you trust just for this one session. If you klick on „Abbrechen“ following note is shown.
It says „Sorry, but you did not grant permission to this program. You can not copy any content to your computer using the clipboard. You can not use the file output and you can not print any shown data. This program is protected against forbidden modification with code-signing-certificate from Thawte. To grant permission you must restart your internet browser“.
How to work with pop-up blockers?
To safeguard full functionality of the ISIS database pages we recommend the deactivation of the pop-up blocker with regard to the Statistics Austria website.
Please proceed as follows:
- open Extras/Popupblocker/Popupblockereinstellungen (extras/pop-up blockers/pop-up blocker set-up) and
- add the following address to the window Popupblockereinstellungen (pop-up blocker set-up) within the chapter Ausnahmen (exceptions): statistik.at. The pop-up blocker generates *.statistik.at, which automatically connects all sub-sites.
What can I do in case the Java TM plug-in cannot be installed?
- restart the program and try to repeat the installation;
- close all programs you do not require (including the Microsoft Office bar) and then try again to install the Java (TM) plug-in;
- if you lack the required rights to install programs on to your PC please contact your system administrator.
What is a Java applet?
The Java applet is a program which will be downloaded to your computer to enable work with the graphical user interface of the ISIS database.
For a successful operation, the Java applet requires a so-called Java plug-in. On the occasion of the first click on the link Zugang mit gesicherter bzw. normaler Verbindung (secure or normal access), this Java plug-in is downloaded and installed if not available already.
Secure connection
With this kind of access encoded data (SSL safeguarded) are transmitted.
If you use Microsoft Internet Explorer you receive the following information after clicking on the link towards safe access:
To work with IsisGUI you may click on Ja (accept) as well as on Nein (refuse), in both cases a working connection will be installed.
What shall I use for user ID and password during login?
- If you are an external user please enter the user ID and password that have been transmitted to you after your successful registration.
- If you are a user of Statistics Austria please enter your host ID (user ID) and the host password. If you do not know whether you have a host user ID please address your database administrator.
What may be the reason for an error message appearing after the entry of user ID and password?
Please check with your webmaster whether a proxy server is installed to connect you to the Internet or if the firewall software has locked the port.
| message | possible cause |
|---|---|
| Connection
refused... or Operation timed out ... | The applet is not authorized to contact Statistics Austria via the TCP/IP address(es) displayed in the error message. Please consult your network administrator. |
| Timeout... | A connection was not possible within the given standby time. |
| Unknown address | The TCP/IP address displayed in the error message is unknown. |
| Server no reply... | No connection could be built up with the Statistics Austria system. |
| Applet without authorization... | The applet runs in the "sandbox" and cannot build a connection to this TCP/IP address for safety reasons. |
How can I change my password/what must I do when my password has expired?
Please consult the online help of the graphical user interface.
What is the reason for the appearance of a host screen after the entry of user ID and password?
Automated login stops whenever an unknown screen pops up. This may be the case if you have stored a personal login procedure for your user (login screen "Command==> mylogin").
Please continue the procedure (e.g., by means of ENTER button or F3 button) until you will have arrived within the ISPF main menu or the READY status. These screens will be recognized by the program and login will be continued.
If you cannot solve the problem this way please contact the technical support (isis.helpdesk@statistik.gv.at).
What does the “guest mode” stand for?
The guest mode provides the graphical user interface free-of-charge. This version offers restricted functions, only, and data limited with regard to structural depth and scope. For more detailed information please read the online help.
Why does the “guest mode” not provide the requested data?
An information window "... not available" will be displayed. The guest mode (see previous chapter) presents data only which are restricted with regard to structural depth and scope.
In this case, we recommend having a look into the respective commentary for the officer in charge to inquire whether the desired information is available, at all. If this is the case you may receive the information against payment either as a registered user or from the General Information Service.
To which Internet addresses does the Java Applet respond?
The standard TCP/IP addresses the applet tries to connect three consecutive times each are
- www.statistik.at:443 (HTTPS protocol)
- www.statistik.at:80 (HTTP protocol)
The applet requires one of the specified addresses, only.
The user may change the address to which the applet sets up a connection under login/options >>.
If access does not succeed (error message) it may be necessary to enter the HTTP proxy server used under HTTP protocol.
The Java applet gets started with the text, “Warning: Applet Window” or “Java Applet Window” in the left corner of each window.
The applet runs in the "sandbox", which is why it is not possible to copy data into the clipboard.
Why can data not be copied into the clipboard?
- An error message "Applet hat keine Berechtigung..." (applet is not authorised) is displayed.
- If you have clicked on the button Verweigern (refuse) within the "Java-Plug-in Sicherheitshinweis" (Java plug-in safety note) window the applet is not authorised to copy data into the clipboard of your PC.
- A change of authorisation requires a restart of browser and applet.
What does the safety note signify appearing at the start of the graphical user interface?
The applet (program) was signed to guarantee the provenance of this program from "Federal Institute Statistics Austria" (STATISTICS AUSTRIA).
“Sicherheitshinweis ActiveX” (safety note activeX) appears when starting the graphical user interface.
This message appears when the safety position of the Microsoft Internet Explorer (from version 4.x onward) for "ActiveX-Steuerelemente und Plugins ausführen" (run activeX components and plug-ins) is on "Deaktivieren" (deactivate).
The following safety positions (Ansicht/Internetoptionen/Sicherheit) (view/Internet options/safety) permit an access to the graphical user interface:
- "Mittel" (medium) or
- "Angepasst (adapted, only for experienced users)"; in this case, the radio button "Deaktivieren" (deactivate) must not be selected from "ActiveX Steuerelemente und Plugins ausführen" (run activeX components and plug-ins).
The program does not start
Due to a bug occurring in the Java plug-in of the company Sun Microsystems, neither the path to the user profile nor the user name must contain an exclamation mark ("!").
Windows are presented in unusual colours
Some graphics cards present colours incorrectly when a 256 colour set-up is combined with a Java (TM) plug-in.
The problem should be solved by an increase in colours within the set-up of the graphics card.
Information on the usage of currencies
In general
A change in the ISIS output currency solely affects data newly queried from the database. Data already downloaded in a currency are not altered.
Keyword search
In principle, all results containing currency are displayed, independent of the standard currency chosen.
Only the output of a query activates the currency adjustment.
| Search for | Result of search |
|---|---|
| words starting with EURO | Result: all segments containing currencies, criteria and parameters existing within the database. This means the result of search also displays all segments containing the currency ATS (and vice versa). |
How to query the costs of past ISIS sessions?
As an external user, you are entitled to run a query on the costs of sessions transacted during current or past quarter by means of the button KOSTEN (fees charged) in the window "online Dienste" (online services).
How to specify queries in a cost-efficient manner?
As cost allocation is effected on the basis of segments addressed we recommend considering this circumstance during specification. You will find a number of respective examples in the ISIS online help.
Why do table fields sometimes contain the test text “STP” instead of data?
In case of queries on segments containing data from samples surveys only those data are supplied where the sample error remains under a predetermined limit. Otherwise "STP" is output. If you change over to user group 4 (unfiltered external users) in menu Einstellungen/Benutzerklasse ändern (set-up/change user group) this filtering is cancelled.
Why does access take extremely long occasionally?
If you have opened many applications at the same time this will prolong response times, which is why we recommend closing not required applications. If this should produce no noticeable improvements the reason may also be an extreme capacity utilisation of the host or a negative impact of the speed of your Internet access on response time.
Why is my session terminated after a while (timeout)?
For security technical reasons and to regulate the efficiency of the system, the automatic timeout has been fixed to 1 hour.
This means that, whenever there is no exchange of data your session will be terminated by the server of Statistics Austria after 1 hour.
What can I do when the presentation on screen or the printout of online help chapters looks disappointing?
If you are using the Netscape navigator or the communicator the text on screen and/or on the printout will be presented inaccurately depending on the version of the browser. For a correct presentation, the following steps are necessary:
- choose menu item Bearbeiten/Einstellungen (edit/preferences) ...
- set the Proportional Font(fixed with font) to Arial 12 pt in category Gesamtbild/Schriftarten (appearance/fonts)
- de-select check box Aktiviere style sheets (enable style sheets) in category Erweitert(advanced)
- quit Preferences by OK
- reload site
Is it possible to write alphanumeric Postal code in the Registration form?
To post an alphanumeric Postal code please use the field for notes.
